Himal Trade Link Pvt.Ltd Himal Trade Link Pvt.Ltd
Cancel
Expand Menu
0
Sign in
Sign up
0 My cart रु0.00
Shopping cart
Cart

Your cart is empty, and it looks like you haven’t added anything yet.

Click to view

Shipping Policy

Shipping Policy

Effective Date: November 10, 2025

Last Updated: November 7, 2025

At Himal Trade Link Pvt. Ltd., we are committed to delivering your products safely, efficiently, and on time.

This Shipping Policy outlines how we process, handle, and deliver customer orders placed through our website (www.himaltradelink.com) and mobile application.

1. Delivery Coverage

We currently provide delivery services across Nepal, including:

  1. Major cities: Kathmandu, Lalitpur, Bhaktapur, Pokhara, Biratnagar, Birgunj, Butwal, Nepalgunj, Dharan, and other urban areas.
  2. For remote or rural locations, additional delivery time or service fees may apply, depending on logistics partner availability.

2. Shipping Partners

We partner with trusted logistics and courier providers to ensure safe and timely delivery, including:

  1. Local courier services within Kathmandu Valley
  2. National delivery partners for outside valley orders
  3. Direct company transport for large or heavy machinery (e.g., DG Sets, industrial engines)

All shipments are tracked and handled with care to minimize damage during transit.

3. Order Processing Time

  1. In-stock items: Orders are usually processed and dispatched within 1–3 business days after order confirmation and payment verification.
  2. Customized, bulk, or special-order items: Processing may take 7–15 business days, depending on availability and manufacturing schedules.

You will receive an email or SMS notification once your order has been dispatched.

4. Estimated Delivery Time

  1. Inside Kathmandu Valley: 1–3 business days after dispatch
  2. Outside Kathmandu Valley: 3–7 business days after dispatch
  3. Heavy/Industrial Equipment: Delivery time may vary between 5–14 business days, depending on distance, logistics, and handling requirements

Please note: Delivery times may be affected by external factors such as public holidays, strikes, natural disasters, or road conditions.

5. Shipping Charges

  1. Inside Kathmandu Valley:
  2. Standard delivery fee of NPR 150–300 (depending on package size and weight)
  3. Outside Kathmandu Valley:
  4. Shipping cost calculated based on weight, dimensions, and destination as per courier rates
  5. Large Equipment or Bulk Orders:
  6. Charges will be communicated during order confirmation. Customers may opt for self-pickup or coordinate transport via our team.

Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

6. Order Tracking

Once your order is shipped, we will provide:

  1. Tracking ID or Reference Number via SMS or email
  2. A tracking link (if available) to monitor your shipment status

You may also contact our support team at any time for delivery updates.

7. Delivery Attempts

  1. Our delivery partners will attempt delivery up to two (2) times.
  2. If you are unavailable, you may be contacted by phone or SMS to reschedule.
  3. After multiple failed attempts, your package may be returned to our warehouse, and additional delivery charges may apply for re-dispatch.

8. Inspection on Delivery

We highly recommend that customers:

  1. Inspect the package condition upon delivery.
  2. Do not accept damaged, unsealed, or tampered packages.
  3. If the package appears damaged, note the issue with the delivery agent and contact our support team immediately at [email protected] with photos.

For industrial products, any damage or missing parts must be reported within 24 hours of delivery for verification and claim processing.

9. Ownership and Risk

  1. Ownership of the product transfers to the customer once full payment is received and the item is handed over to the courier or customer (in case of self-pickup).
  2. Risk of damage or loss during transit remains with Himal Trade Link Pvt. Ltd. until successful delivery to the customer.

10. Self-Pickup Option

Customers within or near Lalitpur, Kathmandu Valley may choose self-pickup from our location:

📍 Satdobato, Ringroad, Lalitpur, Nepal

Pickup timing: Sunday to Friday, 10:00 AM – 5:00 PM

Please bring a valid ID and order confirmation receipt for verification.

11. International Shipping

At present, we do not offer international shipping.

However, for corporate or export inquiries, please contact our sales team for custom logistics arrangements.

12. Delays Beyond Our Control

While we strive to meet delivery timelines, certain factors may cause unavoidable delays, such as:

  1. Weather conditions
  2. Political strikes or lockdowns
  3. Transport restrictions or customs inspections
  4. Natural calamities (floods, landslides, etc.)

In such cases, our team will keep you informed and coordinate a revised delivery schedule.

13. Incorrect Address or Contact Information

Please ensure that all delivery details (name, phone number, address, and email) are accurate.

We will not be responsible for failed or delayed deliveries due to incorrect or incomplete information provided by the customer.

If an incorrect address is identified after dispatch, redelivery charges may apply.

14. Contact for Shipping Queries

For order tracking, delivery concerns, or logistics assistance, please contact:

Himal Trade Link Pvt. Ltd.

📍 Satdobato, Ringroad, Lalitpur, Nepal

📧 [email protected]

📞 +977-9851100031

🌐 www.himaltradelink.com

15. Policy Updates

Himal Trade Link Pvt. Ltd. reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will be reflected on this page with a new “Last Updated” date.