Himal Trade Link Pvt.Ltd Himal Trade Link Pvt.Ltd
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Privacy Policy

Privacy Policy

Last Updated: November 7, 2025

Effective From: November 10, 2025


1. Introduction

Welcome to Himal Trade Link Pvt. Ltd. (“we,” “our,” or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.himaltradelink.com) and mobile application (collectively referred to as the “Platform”).

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use our services.


2. Company Information

Business Name: Himal Trade Link Pvt. Ltd.

Registered Office: Satdobato, Ringroad, Lalitpur, Nepal

Email: [email protected]

Phone: +977-9851100031

Website: www.himaltradelink.com


3. Information We Collect

We collect the following types of information to provide better service and user experience:

A. Personal Information

When you register, place an order, or contact us, we may collect:

  1. Full Name
  2. Email Address
  3. Phone Number
  4. Billing & Shipping Address
  5. Payment Details (processed securely via third-party payment gateways like Khalti, eSewa, or Bank Transfers)

B. Non-Personal Information

We may collect:

  1. Browser type, device model, and operating system
  2. IP address and location
  3. Website usage patterns, browsing time, and referral URLs
  4. Cookies and tracking data for analytics and performance

C. Optional Information

If you choose to create an account or submit feedback, you may share:

  1. Profile photo
  2. Company or organization name
  3. Product preferences or service requirements


4. How We Use Your Information

We use the collected data for the following purposes:

  1. To process and deliver your orders efficiently
  2. To improve our website, products, and customer experience
  3. To communicate regarding order updates, service requests, or technical issues
  4. To send promotional offers, product updates, or newsletters (only with your consent)
  5. To ensure security, prevent fraud, and comply with applicable laws
  6. To provide customer support and respond to inquiries


5. Data Storage and Security

We take appropriate technical and organizational measures to protect your data against:

  1. Unauthorized access or disclosure
  2. Loss, misuse, or alteration

Our website uses SSL (Secure Socket Layer) encryption for safe transmission of sensitive data such as login credentials and payment information.

All stored data is maintained on secure servers, accessible only to authorized personnel under strict confidentiality agreements.


6. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

However, we may share data under the following conditions:

  1. With trusted service providers (e.g., payment gateways, courier partners) who help us deliver services
  2. When required by law, regulation, or legal process
  3. To protect our rights, safety, and property or that of other users

All third-party partners are bound by confidentiality and data protection agreements.


7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  1. Remember your preferences and login information
  2. Analyze website performance and traffic
  3. Personalize product recommendations

You can manage or delete cookies from your browser settings at any time.


8. User Rights

As a user, you have the following rights regarding your personal data:

  1. Right to Access: Request a copy of your personal data stored with us
  2. Right to Correction: Update or correct any inaccurate information
  3. Right to Deletion: Request deletion of your data (subject to legal retention requirements)
  4. Right to Withdraw Consent: Unsubscribe from promotional communications

For any data-related requests, please contact us at [email protected].


9. Payment and Financial Information

All payments made through the Platform are processed via secure, PCI-DSS compliant third-party gateways such as Khalti, eSewa, or bank payment systems.

We do not store or process your complete payment card or wallet details.


10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors. If we become aware of such data, it will be deleted immediately.


11. Third-Party Links

Our Platform may contain links to third-party websites or apps.

We are not responsible for the privacy practices or content of those external sites. Please review their respective privacy policies before providing personal data.


12. Data Retention

We retain your personal information only as long as necessary:

  1. To fulfill orders and service obligations
  2. To comply with legal, accounting, or tax requirements
  3. Afterward, your data will be securely deleted or anonymized.


13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

  1. Legal requirements
  2. Technological advancements
  3. Business operations

Updated policies will be posted on this page with a revised “Last Updated” date.


14. Contact Us

For any questions, concerns, or complaints about this Privacy Policy, contact us at:

Himal Trade Link Pvt. Ltd.

📍 Satdobato, Ringroad, Lalitpur, Nepal

📧 [email protected]

📞 +977-9851100031

🌐 www.himaltradelink.com

15. Consent

By using our website or app, you hereby consent to our Privacy Policy and agree to its terms and conditions.